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How Velcro AI Works?
Your AI Customer Service Agent
Velcro AI instantly answers member inquiries on any channel (e.g. WhatsApp, Email, Instagram, etc)—covering FAQs, pricing, cancellations, and class schedules—so your staff can focus on delivering a great in-gym experience. It guides users to your gym’s app, handles membership freezes, resolves common issues, and even upsells premium services like personal training.
Key Features
What We Provide
Powerful AI-driven customer support that ensures instant responses, happy members, and a seamless gym experience.
Instant Support For Your Members
AI-Managed Customer Service
Velcro AI handles member inquiries 24/7—answering FAQs, guiding users through pricing and policies, managing membership freezes, and even assisting with cancellations. It doesn’t just provide support—it upsells personal training, recommends classes, and directs members to your gym’s app for bookings and upgrades. Your staff stays focused on high-value in-gym interactions while AI ensures customer satisfaction and no lead gets missed.
Convenience
Omnichannel Communication
Velcro AI meets your members where they already are—WhatsApp, email, Instagram, Facebook Messenger, and more. No downloads, no logins, no waiting at the front desk. From class schedules to personal trainer info, Velcro AI delivers real-time support through the channels your members use every day.
AI-Powered
Not Just Another Bot—AI With Personality
Most chatbots feel robotic. Ours doesn’t. In fact, some users mistake our AI for a real person. Our AIs understand context, respond naturally, and feel just like talking to one of your staff members. Whether answering a refund request, recommending a class, or skillfully handling a customer complaint, every conversation is smooth, personal, and human-like.
90% of customers expect instant responses—slow replies cost you sales and increase churn!
Hubspot (2021)
Client Testimonials
See What Our Users Say
Our users love Velcro AI! Here are some testimonials from our users who have gained remarkable satisfaction.
Pasha Rayan
I used to wait hours for a reply about class schedules—now I get an instant response anytime I ask. It’s like having a front desk in my pocket!
Sydney, Australia
James Glynn
No more digging through the website or waiting on hold. I just ask Velcro AI about PT pricing, gym hours, or facilities, and I get an answer right away!
Sydney, Australia
Hélène Bois
I love how quick and easy it is to get info now. Whether I need to check a class time or learn about membership options, Velcro AI gives me an answer in seconds!
Sydney, Australia
FAQs
Explore common questions about Velcro AI and how it helps gyms provide instant customer support, handle inquiries, and boost member engagement.
Question:
How do I get started with Velcro AI?
Answer:
To get your organization started with Velcro AI, please get in touch with us so we can get your organization setup.
Question:
How does it work?
Answer:
Velcro AI makes gym support instant and effortless. Members can scan a QR code at your gym to start chatting with AI on WhatsApp, shoot through an email, or message via social channels—no app required. The AI handles everything from answering questions and booking classes to updating memberships and upselling personal training. When needed, it guides members to your gym’s app or team, ensuring they always get fast, accurate help—while your staff stay focused on delivering an amazing in-person experience.
Question:
How do I know Velcro AI will actually help my gym?
Answer:
Velcro AI is built on industry-leading AI models that handle millions of conversations daily. Research shows that 72% of customers expect instant responses, and slow replies cost gyms sales and increase churn. By automating customer service, Velcro AI helps gyms convert more leads, retain members longer, and reduce staff workload.
Question:
Is there a free trial?
Answer:
Yes! We offer a free trial so you can see how Velcro AI boosts sign-ups, handles inquiries, and keeps members engaged before committing.
Question:
Is my data safe?
Answer:
Yes, member privacy is our priority. We use industry-standard encryption to ensure your members information is safe and secure.
